Terms and conditions

These Terms and Conditions are entered into between:

EXVENTURA SRL, registered with the Trade Register under No. J2024027887004, having Unique Registration Code (CUI) 50643533, email address: contact@exventura.com, hereinafter referred to as "EXVENTURA SRL" or "we", and you, as a user of the website www.exventura.com and all its subdomains.

Purpose

1. EXVENTURA SRL operates a website available at www.exventura.com and all its subdomains (hereinafter referred to as the "Website").
2. This document contains the general terms and conditions governing the use of the Website, applicable to all users regardless of their status, and defines their rights and obligations in relation to the Website and the services we provide through it.
3. Please read these Terms and Conditions carefully. Accessing and/or using the Website constitutes your unconditional acceptance of and agreement to comply fully with these Terms and Conditions, together with the Privacy Policy, which forms an integral part hereof.
4. If you do not agree to these terms, please leave the Website and/or discontinue its use.

Definitions and terms

1. Website - the website available at www.exventura.com, including all its subdomains, through which we present our experience intermediation services.
2. User - any natural person who accesses the Website, is at least 18 (eighteen) years old and has the legal capacity to enter into contracts, either in their own name or as the representative of a legal entity.
3. Order - a request for services submitted by the User through the Website by completing the order form.
4. Transaction - the process through which the User purchases services following an Order, completed by making payment through the Website or by bank transfer.
5. Experience - the activities facilitated through the exventura.com Website, which may also be referred to as experiences in certain sections of the platform.
6. Services - all services provided and sold by EXVENTURA SRL and purchased or ordered directly through the Website.
7. Consumer - any natural person acting for purposes outside their trade, business, craft or profession.
8. Total Price - the price of the Services, including all associated costs and taxes.
9. Provider - the legal entity or natural person that organises the activities facilitated by the platform.
10. Social Media Accounts - our accounts on Facebook, Instagram and/or any other social media platform.
11. Business Day - any day from Monday to Friday inclusive, excluding public holidays, between 08:00 and 18:00.

Our services

1. EXVENTURA.COM provides intermediation services that facilitate the purchase of vouchers for various experiences offered by independent Providers. Our role is to facilitate the relationship between the Customer and the Provider, managing both payments and the communication required to coordinate the scheduling details of the Experience.
2. By purchasing a voucher from EXVENTURA.COM, the Customer understands and accepts that EXVENTURA.COM acts solely as an intermediary and does not provide the relevant Experiences directly. Responsibility for the organisation, delivery and quality of each Experience rests exclusively with the Provider.
3. EXVENTURA.COM undertakes to provide support during the purchase and scheduling process, but accepts no liability for any discrepancies, delays or cancellations attributable to the Provider.

Purchasing vouchers (Experiences)

1. Vouchers may be purchased through our platform by card payment or bank transfer. When payment is made by bank transfer, the voucher will be issued and made available only after the funds have been confirmed as received in our bank account. This process may take between 1 and 3 Business Days, depending on the bank's policies. Once payment has been confirmed, the voucher will be sent electronically to the email address provided during the purchase process.
2. The amount paid to EXVENTURA represents the intermediation fee for facilitating the booking and does not cover the full value of the Experience. This amount is retained in full by EXVENTURA, while the outstanding balance for the Experience must be paid directly to the Provider, either before or on the day of the activity, in accordance with the Provider's instructions.
3. EXVENTURA is not the direct Provider of the Experiences and does not collect any amount on behalf of Providers. It acts solely as an intermediary between the Customer and the partner Provider. Any obligation relating to the actual delivery of the Experience rests exclusively with the Provider.
4. EXVENTURA.COM vouchers are valid for a standard period of 12 months from the date of purchase, except for vouchers relating to specific events, for which a different validity period may be stated. If a voucher has a validity period other than the standard period, this will be specified in its description or on the voucher received by the User. Once the validity period has expired, the voucher becomes void and may no longer be used to access the relevant Experience.
5. EXVENTURA.COM vouchers are not issued in a specific person's name and may be used by any person who holds them. The holder does not need to be the person who made the purchase. The person using the voucher must comply with all the Provider's rules and requirements for the relevant Experience, including age and health requirements and any other specific eligibility criteria. If the Provider refuses access because these specific conditions have not been met, EXVENTURA.COM accepts no liability for the refusal.

Voucher delivery

1. Vouchers are delivered exclusively by email to the address provided by the Customer at the time of purchase. Delivery is nearly instantaneous in most cases. However, in exceptional circumstances, processing and delivery may take up to 2 or 3 Business Days. Such delays may arise for various reasons, including payment verification, high request volumes, email system maintenance or other technical issues beyond our control.
2. If the Customer does not receive the voucher within the estimated period, we recommend checking the Spam or Junk folders of their email account. If the voucher cannot be found in either folder, the Customer should contact us for assistance using the support address displayed on the platform.
3. To avoid delivery errors, Customers must provide a correct and complete email address during the purchase process. EXVENTURA.COM accepts no liability for failed deliveries caused by incorrect or incomplete information supplied by the Customer.
4. For purchases made by bank transfer, the voucher will be delivered only after the funds have been confirmed as received in our account. Processing times may therefore vary depending on the bank used and may result in delayed delivery.
5. EXVENTURA.COM makes every effort to ensure that vouchers are delivered promptly and efficiently and reserves the right to inform the Customer of any unforeseen delays or technical issues that may affect the delivery time.

Scheduling, changing and cancelling Experiences

1. EXVENTURA.COM undertakes to facilitate the scheduling of purchased Experiences and to make the process as simple and efficient as possible for the Customer. After the Order has been placed and the voucher received, our team will contact the Customer to agree on a convenient date for the Experience, coordinating the availability of both the Provider and the Customer.
2. When purchasing a voucher, you may optionally select a preferred date for the Experience. This date is provided for information purposes only and does not constitute a firm or confirmed booking. The purpose of this option is to help us understand your preferred period and facilitate subsequent contact to finalise the relevant details.
3. After the Order has been placed, the EXVENTURA team or the Experience Provider will contact you as soon as possible to confirm availability and finalise the booking, subject to the Provider's schedule and external conditions such as weather, season, equipment and personnel availability. Selecting a date at the time of purchase does not guarantee availability on that date, and alternative dates may be proposed in certain cases.
4. EXVENTURA acts as an intermediary and cannot be held liable for changes, unavailability or rescheduling required by the Provider. We recommend that you do not make fixed or costly arrangements, such as accommodation or transport bookings, before receiving final confirmation of the booking from the Provider.
5. If the Customer wishes to schedule the Experience independently, without our assistance, they may choose to do so, in which case we will provide the information required to contact the Provider directly. However, we recommend using our assistance to avoid potential difficulties and benefit from full support in the event of rescheduling or other changes.
6. To facilitate efficient rescheduling, any change requested by the Customer must be communicated at least 48 hours before the scheduled date of the Experience. This period is required so that we can coordinate with the Provider and identify a new available date that meets the Customer's preferences.
7. If the Experience has been scheduled and confirmed with the Provider and the Customer cancels their participation less than 48 hours before the agreed time, fails to attend the location or arrives late, the voucher will be deemed used and the amount paid will not be refunded. This measure is necessary for logistical reasons, as Providers allocate resources such as equipment, personnel and locations based on confirmed bookings. Rescheduling at such short notice may be impossible or may cause direct losses to the Provider.
8. If the Provider is required to change or cancel an Experience without providing a specific reason, the Customer may choose either to reschedule the Experience or request a full refund of the amount paid. EXVENTURA.COM undertakes to manage the situation in the Customer's interest and to ensure prompt and transparent communication.
9. Participants must arrive at the agreed time for the Experience. If the Customer is more than 15 minutes late, the Provider has the right to refuse to provide the Service, without any obligation to reschedule it or refund the amount paid. Experiences are organised according to a fixed schedule, and a delay may disrupt activities for other participants or affect logistical and safety conditions. In such circumstances, the voucher will be deemed used and the Customer will lose the right to take part in the Experience.
10. Where weather conditions or other external factors affect the delivery of the Experience, EXVENTURA.COM will work closely with the Provider to reschedule the activity for a convenient date. The Customer will be informed promptly of any changes and will receive our support to help ensure a smooth and enjoyable Experience.

Event-type Experiences

1. All events promoted, listed or sold through the Exventura platform are organised and delivered exclusively by independent third parties, including Experience Providers, guides, instructors or other natural or legal persons. Exventura is not the organiser of these events and does not participate in any way in their organisation, coordination or delivery.
2. Exventura acts solely as a promotional and intermediation platform, facilitating the presentation of events and, where applicable, the booking or purchase process. No event organisation relationship is created between Exventura and the participant, and full responsibility rests with the third-party organiser.
3. The third-party organiser is solely responsible for participant safety, operating conditions, service quality, the equipment used, compliance with applicable law and operational decisions relating to the event, including cancellations, changes or adaptations resulting from weather conditions or other circumstances.
4. Participation in events involves accepting the risks inherent in the relevant activities, particularly sporting, outdoor or high-risk activities. Exventura accepts no liability for accidents, personal injuries, property loss, delays, cancellations, schedule changes or any other circumstances that may arise before, during or after the events.
5. Any requests, complaints or claims relating to the organisation or delivery of an event, or to the consequences of participating in an event, must be addressed directly to the third-party organiser. By using the platform and participating in events, the User confirms that they understand and accept Exventura's role solely as an intermediary.

Refund policy

1. In accordance with applicable law, EXVENTURA.COM gives Customers the right to request a refund of the amount paid for an Experience within 14 calendar days of purchase, without having to provide a specific reason. If a Customer wishes to return the voucher during this period, they will receive a full refund of the amount paid, provided that the Experience has not already taken place and is not scheduled to take place within the next 72 hours.
2. If the Experience has already taken place or the date confirmed with the Provider falls within the next 72 hours, a refund is no longer available, regardless of the circumstances. Once a voucher has been used, it ceases to be valid and the amount paid cannot be refunded.
3. After the 14-day period has expired, a refund may be accepted only in exceptional circumstances, such as an improper cancellation of the Experience by the Provider. In such circumstances, EXVENTURA.COM will work with the Customer to arrange a refund of the amount paid or, at the Customer's option, reschedule the Experience for another available date.

Limitation of liability

1. EXVENTURA.COM acts solely as an intermediary in the relationship between the Customer and the Provider of the purchased Experience, facilitating the purchase of vouchers and the coordination of bookings. Our role is limited to payment intermediation and support with the logistical organisation of Experiences, and our responsibility does not extend to the actual delivery of the Experiences.
2. EXVENTURA.COM cannot be held liable for the quality, safety, delivery or any other aspect of the Experience provided. All Experiences are organised and operated directly by independent Providers, who are responsible for compliance with safety regulations, the legality of the activity, the quality of the Services and fulfilment of the requirements specified for each Experience. Any complaint, disagreement or issue arising during or after an Experience must be addressed directly to the Provider.
3. In the event of unforeseen events or special circumstances, such as accidents, injuries, last-minute cancellations or any other circumstances relating to the delivery of an Experience, EXVENTURA.COM accepts no financial or moral responsibility. We recommend that Customers carefully assess the risks associated with each Experience and ensure that they meet all the Provider's conditions and participation requirements.
4. EXVENTURA.COM cannot guarantee Provider availability on the dates selected and accepts no liability for cancellations or rescheduling for reasons attributable to the Provider, including adverse weather conditions, technical issues, personnel restrictions or other external conditions. In such circumstances, we will make every effort to assist the Customer in rescheduling the Experience, but primary responsibility rests with the Provider.
5. EXVENTURA.COM cannot be held liable for any loss or damage caused by incorrect information supplied by the Provider concerning the requirements of an Experience, age limits, health restrictions or other special conditions. The Customer is responsible for checking all details relating to the Experience and ensuring that they comply with the applicable requirements.
6. EXVENTURA.COM's limitation of liability also extends to errors or delays in voucher delivery, except in cases of gross negligence on our part. If such issues arise, we undertake to work with the Customer to resolve them, but we cannot provide financial compensation or additional damages.
7. This limitation of liability reflects our role as an intermediary and is essential to maintaining a fair and equitable framework in which Customers can access a variety of Experiences offered by independent Providers, each of whom operates under their own rules, standards and responsibilities.

Disputes and complaints

1. Customers may submit complaints and suggestions to contact@exventura.com. The Exventura team will review each case individually and communicate with the Customer in order to resolve the issue as efficiently as possible.
2. If a dispute arises between a Customer and a Provider, Exventura will act as a mediator to help the parties reach an amicable solution. However, Exventura accepts no responsibility for disputes or dissatisfaction relating to the quality of the Experiences provided.

Privacy policy

The Privacy Policy is available by accessing this link.

Cookie policy

The Cookie Policy is available by accessing this link.